ABOUT AGORA

Our name originates from the Greek word Agora which was a central spot in ancient Greek city-states. The literal meaning of the word is “gathering place” or “assembly”. The agora was the center of athletic, artistic, spiritual and political life of the city. The name “Agora” is a statement that we have set out to be a different kind of Refreshment Company. Our consultants’ main objective is to create a gathering place for conversation and a sense of community, bringing about a feeling of connection between our client companies and their valued employees and customers.

Our ownership consists of a father and son team both born and raised in the Pacific Northwest. With a combined experience of over 50 years in service industries, we know the value of quality products, customer service, and strong client relationships. We know that anybody can fulfill orders, but our clients decide to work with us because we build the best solution for their unique needs. We define expectations, offer value, and follow through. That is our formula for success.

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MISSION

Bringing our passion for coffee, health and hydration, and innovative solutions to the modern break room and hospitality segment.

 

VISION

Agora’s vision is to become the market innovator and leader in the refreshment markets that we operate. We will continually seek to invest in technology to make us more responsive, lean, and grow so that we can optimize the overall service experience for our clients. We want to drive revolutionary programs that disrupt the status quo, and focus on sustainability, providing healthier options, and supplying customer demand.

We want to grow swiftly through a motivated sales force without sacrificing quality or our obligation to those who support us. We are not satisfied with anything less than excellence, and should follow through from every point of contact. Lastly, we will return our success through goodwill programs that support our community and the greater good.

WHY CHOOSE AGORA?

  • Agora stocks your breakroom to your needs and wants – with our Parlevel system you can create your custom fill caps, so you never have to worry about overstock.
  • You make the changes: with the use of our controlled system – your order history is always saved, and changes can easily be made to fit your needs.
  • Exceptional white-glove stocking amenity: You order, we deliver, stock and replenish for you on your scheduled delivery date.
  • Questions about your account? Your account manager is always ready to answer any questions you may have.
  • Agora organizes a maintenance schedule to clean your brewers, kegerators or swap out your airpots, keeping your systems up to par.
  • Track your order history through your own customer portal: https://agora.mycustomerconnect.com/
  • Easily pay your invoices online: https://heartlandpaymentservices.net/WebPayments/AgoraNWLLC/bills
  • Issues with your system? Submit a service ticket online: https://www.agorarefreshments.com/support-request-form/
  • Most importantly, we strive to make your experience with us as easy and enjoyable as possible. Which means whenever you contact us, you’ll be in touch with a representative right away.

CORE VALUES

  • Be positive and solution oriented
  • Promote actions that contribute to the growth and overall success of Agora
  • Be a team player
  • Be Ethical
  • Be your best “you” every day
  • Promote effective communication
  • Listen to our customers, they are our greatest asset
  • Promote a safe, fun, and healthy work environment

OUR SERVICE PROMISE

We add value to our clients by meeting with them and understanding their unique needs and goals which include but not limited to:

  •  Competitive Pricing
  •  Customer Service
  •  Family Owned and Local
  •  High End Premium Product Selection
  •  Focus On Environmentally friendly products and global responsibility
  •  The “new age” break room concept
  •  Technological advancement